Skopos is built and supported by a one-person studio in Austin. The fastest way to get help is to write to us directly — but most of what comes up has a short answer below.
We aim to reply within one to two business days. Including your device model, iOS version, and a short description of what you were doing makes a huge difference.
Every surface of the app — viewfinder, tools, gallery, projects, locations, shot lists, reports — explained in detail. Most "how do I…" questions are answered there.
If something is misbehaving, two quick steps fix the great majority of issues:
If the problem persists, the sections below cover the most common topics. If yours isn't here, please write to hello@skopos.studio.
Skopos offers three purchase options:
Current prices, any introductory offers, and renewal terms are shown in the App Store and inside the app at the time of purchase.
Subscriptions are billed through your Apple ID and are managed in iOS Settings — Apple requires that cancellation flows live there, not inside the app.
Or, on the web: apps.apple.com/account/subscriptions.
If you cancel during a free trial, you keep trial access until the trial period ends and are not charged. Cancellations on a paid subscription stop renewal but preserve access through the end of the period you've already paid for.
If you've installed Skopos on a new device, restored from a backup, or your subscription state appears stuck, use the in-app Restore button:
Restore is also available from the bottom of the paywall sheet. It re-scans the purchases tied to your Apple ID and grants access if a valid one is found.
All purchases are processed by Apple, so Skopos cannot issue refunds directly. Apple handles refund requests at reportaproblem.apple.com. If you believe you were charged in error, that's the path to use, and we're glad to help you describe the situation if it's useful.
Family Sharing is not currently enabled for Skopos subscriptions or the lifetime purchase. Each Apple ID that wants access needs its own purchase.
Skopos optionally syncs your scout files across the devices signed in to your Apple ID, using your own iCloud Drive. There is no Skopos server in the middle — sync is between your devices and Apple, period.
The app's working database (the SwiftData store that powers the gallery and project browser) stays local on each device. Sync happens through the snapshot mechanism above rather than by live-replicating the database — this is a deliberate choice that avoids the conflict files and partial-state copies that plague SQLite-over-iCloud-Drive setups. Diagnostic reports also stay local.
If iCloud Drive is unavailable (signed out of iCloud, low storage, or restricted by Screen Time), Skopos falls back to local storage automatically. You can switch back to iCloud later without losing data.
When you launch Skopos on a fresh install and an iCloud snapshot is detected, Skopos offers to restore your projects automatically. If you skip that and want to restore later, there's a manual Restore from iCloud option in Settings.
If a photo or export hasn't appeared on another device after a few minutes:
Skopos uses several iOS capabilities to perform its core functions. Each is requested only when needed and used only for the purposes listed in our privacy policy. If you skipped a permission at first launch and need to grant it later — or want to revoke one — the path is:
Where each permission is needed:
Each project, location, and shot list can be exported as a PDF. From the project view, tap Export to open the builder — pick the sections to include (scout photos, sun studies, emergency info, transport, film resources, etc.), choose a paper size, and generate. The resulting PDF lands in the app's Exports list and, if iCloud Drive is enabled, in your iCloud Drive's Skopos folder so it's accessible from a desktop.
From the Exports list you can tap a PDF to preview, share via the iOS share sheet (Mail, Messages, AirDrop, Drive, Dropbox, etc.), or delete.
Captures save to two places at once: your Camera Roll (so they appear in the system Photos app like any other photo), and Skopos's own in-app gallery, which carries the additional scout metadata — sun overlay layers, compass heading, GPS, shot-list assignment, and the active camera/lens settings at capture time.
To share an individual photo from inside Skopos, open it from the gallery and use the share button. The export will include a baked-in HUD if HUD overlays were enabled when you captured.
iOS automatically captures performance, hang, and crash information about apps running on your device through Apple's MetricKit framework. Skopos persists these reports to a local Diagnostics folder so you can inspect or share them on your own terms. Nothing is sent automatically.
From there, tap a report to share it via the iOS share sheet (email it to hello@skopos.studio is the most useful path for us). The reports contain OS-generated technical detail about the app's behavior — no scout data, no personal information.
If you'd like to clear all stored reports, use the trash button at the top right of the Diagnostics screen.
The sun arc depends on Location and Motion access, plus a recent weather/almanac fetch for your area. Confirm both permissions are granted (see § 04), step outside briefly to let Location resolve, and the arc should appear within a few seconds.
HUD overlay visibility is a per-device preference in the gear → settings sheet. Toggle “Show HUD on captured photos” on or off and re-take a frame to confirm.
Skopos uses the iPhone's triple-camera system in a way that prioritizes accurate field-of-view simulation across cinema-camera profiles. This means certain conveniences in the system Camera app (live HDR previews, computational night mode) are intentionally not applied. Captures are processed for cinematographic accuracy first.
Please do. hello@skopos.studio is the right address. Camera profiles, additional lens kits, scout-report fields, and PDF-layout adjustments are the kinds of suggestions that most often turn into the next update.